Federal government systems are constantly evolving, and sometimes what was fine yesterday is an error today. During the submission process for an SF424 on Monday, we received the following error, even though the PD/PI eRA Commons ID was very clearly and correctly present in the proper field:
NIH has received the electronic grant application Grants.gov Tracking # GRANT00000000 / PI XXXXXXX. NIH was unable to process your application because it was missing critical information required by NIH. NIH requires that the PD/PI’s correct eRA Commons User ID be entered in the ‘Credential’ field for the PD/PI on the R&R Senior/Key Person Profile (Expanded) component of the application.
Because the Credential field was not completed accurately, your application was considered incomplete; therefore the eRA Commons could not fully check the application against the instructions in the application guide and the funding opportunity announcement. You may receive new error and/or warning messages once you submit a changed/corrected application to Grants.gov.
After some trial and error, and intrepid GCO found that re-entering the eRA Commons ID in all capital letters (‘GSMITH’ instead of ‘gsmith’) allowed the application to go through. As a precautionary measure, you may wish to use all caps on your PD/PI credentials going forward!